Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding bank holidays). You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
UK Domestic Shipping:
- Standard Delivery (3-5 business days): £4.99
- Express Delivery (1-2 business days): £9.99
- Free Standard Shipping on orders over £50
International Shipping:
- Europe (5-10 business days): £12.99
- Rest of World (10-15 business days): £19.99
Customs & Import Duties For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in our shipping costs and are determined by your local customs office.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Lost or Damaged Parcels If your order arrives damaged or goes missing in transit, please contact us within 7 days of the expected delivery date at [your email]. We'll work with you to resolve the issue promptly.
Delivery Address Please ensure your shipping address is correct. We cannot be held responsible for orders shipped to incorrect addresses provided at checkout.
Contact Us For any shipping enquiries, please email us at [your email] or use our contact form.